Refund Policy

1. Introduction

This Refund Policy outlines the conditions under which refunds are provided for paid meetings and events hosted on Mguso Meet. We are committed to fair and transparent refund practices.

By purchasing tickets or hosting paid events on our platform, you agree to the terms outlined in this policy.

2. General Refund Policy

Attendee Refunds

Attendees may be eligible for refunds under the following conditions:

• Event Cancellation: Full refund if the host cancels the event
• Technical Issues: Full refund if platform technical issues prevent attendance
• Double Booking: Full refund for accidental duplicate purchases
• Fraudulent Charges: Full refund for unauthorized transactions

Host Refunds

Hosts may receive refunds for platform fees in cases of:

• Platform Downtime: Credit for service interruptions exceeding 1 hour
• Technical Failures: Credit for platform-caused meeting failures
• Billing Errors: Full refund for incorrect charges

3. Time-Based Refund Schedule

Refund eligibility depends on the timing of the request:

4. Payment Gateway and Processing Fees

All refunds are subject to deduction of payment gateway and processing fees:

These fees are charged by third-party payment processors (Flutterwave, ClickPesa, banks, etc.) and are not retained by Mguso Meet. We cannot refund these processing fees as they are non-recoverable costs.

5. Non-Refundable Items

The following are generally non-refundable:

• Tickets for events that have already occurred
• Missed events due to attendee's technical issues
• Change of mind after the refund deadline
• Travel or accommodation expenses
• Third-party services or integrations

6. Refund Process

How to Request a Refund

1. Contact support within the eligible timeframe
2. Provide your ticket number and reason for refund
3. Include any relevant documentation
4. Wait for review and approval (2-5 business days)

Refund Method

Refunds are processed using the original payment method:

• Credit/Debit Cards: 5-10 business days
• Mobile Money: 2-5 business days
• Bank Transfers: 7-14 business days

7. Exceptional Circumstances

We may offer refunds outside our standard policy for:

• Medical emergencies with documentation
• Natural disasters or severe weather
• Family emergencies
• Other exceptional circumstances

Each case is reviewed individually and requires appropriate documentation.

8. Dispute Resolution

If your refund request is denied:

1. Review the denial reason carefully
2. Provide additional information if available
3. Request escalation to a senior support representative
4. Final decisions are made by management

9. Platform Credits

As an alternative to cash refunds, we may offer:

• Platform credits for future events
• Upgraded features or services
• Extended subscription periods
• Additional meeting minutes or participants

Credits typically have a 1-month expiration date.

10. Contact Information

For refund requests and inquiries:

11. Policy Changes

We may update this Refund Policy periodically. Changes will be posted on this page with an updated "Last modified" date. Changes apply to future purchases only.